DiceXo

Help & Contact

This page answers the questions players actually hit on DiceXo — a deposit that has not shown up, how long a withdrawal takes, why you have to wager before you can cash out, what the 5% swap spread is, what to do when you lose your password or your 2FA phone, how to check that a bet was fair, and how to set a limit or take a break. Every answer describes what the site does today, including the parts that are done and the parts the site simply cannot do. If you still need a person, the contact details are in Contacting support at the end of this page.

Last updated: 21 September 2026

The numbers people ask about

Getting an account

Sign-up is invite-only. You need a username (3–16 letters, numbers or underscores), an email address that is not already registered, a password of at least 8 characters, and a valid invite code. There is no waiting list and no approval step — once the form is accepted, the account exists.

You must be at least 18, and old enough to gamble where you live if that is higher. The site does not ask your date of birth at sign-up, so that is a rule you are confirming when you tick the box, not something the software checks.

Before you go further, secure the account. Add two-factor authentication or a passkey in the user menu → Security. Recovering an account depends on the email address on it, so a passkey is the one thing that gets you back in without any email at all.

I have lost my password — how do I reset it?

Use the Forgot password? link in the sign-in box. Give it your username or the email address on your account, and if we find the account and it has an email on file we send that address a link for choosing a new password. The link works once and expires after 60 minutes, and asking for a new one kills the old one. The message you get back is deliberately the same either way — it never tells you whether the account exists — so check your inbox, and your spam folder, rather than reading anything into it.

Two things happen when you set the new password: every device is signed out, and withdrawals on the account are held for 24 hours. The hold is there in case it was not you who reset it. We also email you to say the password changed, so if that email arrives and it was not you, write to support straight away — the coins cannot move during that day.

If you cannot get into the email address on the account, email support@dicexo.com. The operator can issue the same sort of link once satisfied the account is yours, and it works the same way, 24-hour hold included. You still cannot change the email address on an account — nothing in the site does that. And a passkey remains the quickest way back in, so register one now rather than finding out later. Section 4 of the Terms sets all of this out.

I have lost my 2FA phone

Turning two-factor off requires a valid code from the authenticator, so a lost authenticator cannot be removed by you. With 2FA on you need a code to sign in and to withdraw. If you have a passkey you can still sign in, but the withdrawal check still wants the code. Email support@dicexo.com: unlike a lost password, there is no self-service route for this one. The operator can switch two-factor off once satisfied the account is yours, which signs out every session and normally puts withdrawals on hold while the account is sorted out.

Why am I being asked for a code by email?

If you have verified your email and switched on email sign-in codes, signing in from a browser we do not recognise sends a 6-digit code to your address. It lasts 10 minutes, allows five attempts, and a new one can be sent once every 30 seconds. Clearing your browser's site data makes your browser look new to us, so expect a code after you do that.

Deposits

How a deposit actually works

There is no payment provider here. You send coins yourself from your own wallet to an address the site shows you:

1. Wallet → Deposit, pick the coin and the network. Send the coins to the address shown.
2. Once the deposit is confirmed on the network, the amount that arrived is added to your balance and appears in your history.

Supported: BTC, ETH, SOL, XRP, and USDT on Tron (TRC-20) or Ethereum (ERC-20).

My deposit has not arrived

Work through these in order:

• Confirmed but still not in your balance? Email support@dicexo.com with your username, the coin and the transaction ID, and we will credit it.
• Is the transaction confirmed on-chain? Check it in your own wallet or a block explorer first. Nothing can be credited before it has actually arrived.
• Right coin, right network? Coins sent on a network we do not support, or to the address shown for a different coin, do not arrive in a form the site can credit, and nothing in the software can recover them. Treat them as lost. Email support@dicexo.com if it happens, but do not count on getting them back.

Two limits worth knowing: a single credit worth more than $5,000,000 is refused outright, and DiceXo charges no deposit fee — you are credited the units that arrived.

Withdrawals

How long does it take?

Every withdrawal is reviewed before it is sent. There is no published turnaround — usually it is quick. If you have waited longer than you expected, email support@dicexo.com with your username and the amount, and it will be looked at.

When you submit a request the coins leave your balance immediately and are held while it is reviewed. If it is approved, the on-chain transaction hash is recorded against your request so you can follow it on a block explorer. If it is rejected, the coins go straight back into your balance and the row reads "Rejected — the coins were returned to your balance".

Why was my withdrawal refused before it was even created?

The site checks all of this at the moment you press the button:

• The amount is worth less than $5.00.
• You still have an open 1× wagering requirement (see below).
• Your account has 2FA on and the code was missing or wrong.
• The address does not match the coin and network you picked — the format is checked for that network.
• You pasted one of DiceXo's own deposit addresses.
• "Withdrawals are on hold for this account while we complete a review — contact support" — a hold is on your account. The AML & account checks page explains when that happens.
• "This isn't available on your account right now — contact support" — withdrawals are switched off on your account.

Check the coin, the network and the address carefully: the payment is made to the address you give, and nothing on-chain can be undone.

Can I withdraw a different coin than I deposited?

You withdraw a coin you hold. To turn one coin into another inside the site you have to swap it, and a swap costs you the 5% spread and adds its own wagering requirement — so it is usually cheaper to withdraw the coin you already hold.

"Wager $X more to unlock withdrawals"

This is the 1× rollover, and it is the most common surprise on the site. Every credited deposit, and every swap, adds its USD value at that moment to a wagering requirement on your account. Every bet you place works it off by the USD value of that bet, win or lose, automatically. While any of it is left, swaps and withdrawals are blocked — betting is not.

• The figure is rarely round, because it is the dollar value at the moment of crediting: a 100 USDT deposit might leave $99.97 to wager.
• Bonuses do not add to it. Rakeback, VIP rewards, daily bonuses and promo codes are ordinary spendable balance.
• Swapping does not help — it adds more.
• If you have deposited and changed your mind, starting a break or a self-exclusion sets the requirement aside for withdrawals, so you can take your money out without betting it. Swaps stay blocked.
• Support can reduce or clear it.

Why it exists, and what the site means by calling it an "AML / coin-change policy", is on the AML & account checks page.

Swapping coins

You can convert one coin balance into another inside the site. It is not a market order and it is not a good rate — the house keeps 5% of the value, which is the site's revenue on the swap. In order: your amount is valued in USD at the live price and rounded down to the cent; under $1.00 it is refused; the 5% spread is taken and rounded up to the cent; the rest is converted at the target coin's live price, rounded down. Every rounding step favours the house.

Your history will show three rows for one swap — the coin out, the coin in, and the spread. Swaps are refused if our price feed is more than three minutes old, and the value you swapped is added to the wagering requirement above. The 5% is an operator setting and the current figure is always shown in the swap panel.

The game

How the payout is worked out

Pick a win chance from 1.00% to 98.00% and whether to roll over or under. Your payout is the stake × 0.99 ÷ your win chance: 1.98× at 50.00%, and 99.00× at the 1.00% minimum. The 1% difference is the house edge, and it is the only thing DiceXo takes from a bet.

Common messages while betting

• "Slow down a moment" — more than 30 bets in 2 seconds on one account. Nothing was placed.
• "Max bet is $50,000" / "Max win per bet is $10,000" — both are checked in USD at the moment of the bet.
• A bet in a coin other than USDT is refused if our price feed is more than six hours old — bet in USDT or wait.
• If a limit or a break is in force you are told which one, and when it lifts.

My connection dropped mid-bet — did it count?

Each bet is settled on the server in one all-or-nothing step. Either the server received it and the result is already in your History and your balance — even though you never saw the animation — or it never arrived and nothing was taken. A bet is never half-settled. Always check History before re-betting. A placed bet cannot be cancelled or taken back.

How do I check a bet was fair?

Open My Bets and click the bet. The dialog shows the server seed hash you were given beforehand, the revealed server seed, the HMAC message, and recomputes the roll in your own browser. There is also a standalone verifier at /verify.html that runs entirely offline, and the Provably fair page shows you how to redo the same arithmetic with openssl or one line of Python — without using anything of ours.

The server seed for the pair you are betting on stays hidden until you rotate your seeds; rotating reveals it, commits a new one and resets the nonce to 0. Your last ten revealed pairs stay in the Fairness panel.

Rewards

• Rakeback — 0.1% of everything you wager (10% of the house edge), claimable at any time into a coin you pick. Claiming resets it to zero.
• VIP rewards — ten tiers by lifetime amount wagered; each pays a one-time reward when you reach it. Unclaimed tiers are paid together.
• Daily bonus — there is no site-wide daily bonus; it is set per account by the operator, and the site tells you if none is set for you.
• Promo codes — one redemption per account, strictly. A code can expire, be capped, or be switched off.

None of these carries a wagering requirement — they are credited as ordinary spendable balance. Claims can be paused site-wide and switched off per account.

Limits, breaks and self-exclusion

All of these are in the user menu under Safer gambling, and they are free. In short: loss, wager and deposit limits over a rolling 24 hours, 7 days or 30 days; an optional reality-check reminder every 15, 30 or 60 minutes; a cool-off of 24 hours, 7 days or 30 days; and self-exclusion from 6 months to permanent.

Three things people get caught by:

• Lowering a limit is immediate; raising or removing one takes 24 hours, and you can cancel the pending change in that window.
• A break or a self-exclusion cannot be ended early — not by you and not by support.
• Withdrawals stay open the whole time, and the wagering requirement is set aside for them.

The Responsible gambling page goes through all of it properly, including what these tools do not do and where to get free, confidential help.

Privacy and your account data

The Privacy policy is the full answer. The short version: no cookies, no analytics, no trackers; your username, stake, roll and profit appear publicly in the live feed unless you switch Public profile off in Security; your balance and your transactions are never shown to anyone; and there is no self-service export or account deletion, so a data request has to be handled.

Can I close my account?

There is no button for it. Ask support. Withdraw your balance first — closing an account does not pay it out and does not remove it. The money is still yours either way: nothing is forfeited by closing or by a suspension, and if a balance is left behind you email support with an address and it is paid out to you (section 17 of the Terms). Withdrawing first is simply faster. If the reason is that gambling has become a problem, use permanent self-exclusion too: it takes effect the moment you confirm it and does not wait for anyone to answer a message.

Something looks wrong on my account

• "Balance adjustment" in my history. The operator corrected a balance. The reason is recorded internally and is not shown to you — ask support what it was.
• "This account is suspended — contact support". The account is suspended or closed; the same message covers both.
• "This isn't available on your account right now". One activity — betting, deposits, swaps, withdrawals or bonus claims — has been switched off on your account while the rest keeps working.
• A banner across the site. Maintenance, or a paused activity. Maintenance deliberately never pauses withdrawals.

Contacting support

Every "contact support" message on the site means one route: support@dicexo.com. It is read by the operator. There are no opening hours to quote and no ticket system behind it — one person reads it and answers, usually quickly. If something is urgent and you have heard nothing, send it again.

To get a useful answer first time, include your username, what you were trying to do, the exact message you saw, and — for anything about money — the coin, the amount, and the transaction hash. For a fairness question, include the bet number, the server seed hash, the revealed server seed, the client seed and the nonce from the verify dialog.

If you are not happy with an answer, say so in a reply to the same thread at support@dicexo.com and ask for the decision to be looked at again. A complaint is read and decided by the operator. Section 21 of the Terms says the same thing in the binding version.

Nobody from DiceXo will ever ask you for your password, your wallet's seed phrase or your private keys. No identity check needs them either. Treat any message that asks for them as a scam, whoever it appears to come from.