DiceXo
AML & Account Checks
This page explains when DiceXo asks a player to prove who they are, when a deposit or a withdrawal can be held or refused, and why money you deposit or swap has to be wagered once before it can be cashed out. Most players will never be asked for anything beyond the username, email and password they signed up with. Everything described here is DiceXo's own house policy, written down on this page and applied by the operator. This page is a description of how the site works rather than legal advice.
Last updated: 21 September 2026
The short version
- Money you deposit, and money you swap from one coin to another, must be wagered once (1×) before it can be swapped again or withdrawn. The site calls this the AML / coin-change policy.
- Above certain amounts we ask you to prove your identity. The limits built into the site are $2,000 of deposits over the life of an account, or a single withdrawal worth $1,000 or more.
- Every withdrawal is reviewed before any coins are sent. Some are put on hold while we check something.
- Automatic checks can flag an account for review. A flag is not an accusation.
- We can refuse a deposit and we can refuse a withdrawal. If a withdrawal is refused, the coins go straight back into your balance.
- No identity check ever needs your password, your wallet's seed phrase or your private keys. Nobody from DiceXo will ask you for them.
Who makes these decisions
These checks are run by XOXO, the operator of DiceXo, using the site's own back office.
- For anything on this page, including a document request you want to confirm is genuine, email support@dicexo.com.
The 1× wagering rule ("AML / coin-change policy")
This is the one rule that touches every player, so it is worth reading even if nothing else here applies to you.
When a deposit is credited to your account, the site adds that deposit's dollar value to a wagering requirement on your account. The same happens when you swap one coin for another — the dollar value of the swap is added too. Until that requirement is worked off, swaps and withdrawals are locked. Betting is not affected.
- Every bet you place reduces the requirement by the dollar value of that bet, win or lose. Nothing extra is needed and nothing has to be claimed — it happens automatically as you play.
- The figure is in US dollars at the moment the money was credited, so it rarely lands on a round number. A $100 stablecoin deposit, for example, typically creates a requirement of about $99.97.
- While the requirement is open, the wallet shows it: "Wager $X more to unlock withdrawals. Deposits and swaps must be wagered 1× before they can be withdrawn (AML / coin-change policy). Every bet counts automatically." Trying anyway returns the same figure as an error.
- Swapping does not shorten the wait — a swap adds its own dollar value to the requirement.
- If you are on a break (a cool-off, a self-exclusion, or a pause we have applied), the rule is waived for withdrawals only, so your money is never trapped behind it. Swaps stay locked, and the requirement comes back when the break ends.
- Support can reduce or clear the requirement on an account.
Why it exists, plainly. DiceXo takes real crypto in and pays real crypto out, in five coins across six networks. Without this rule, somebody could deposit one coin, swap or withdraw straight into another, and use the casino as a coin converter without ever placing a bet. Requiring the money to pass through the game once makes that pointless. It is our rule, not a legal requirement we have been handed, and the wording "AML / coin-change policy" that you see in the app refers to this page and nothing else.
When we ask for identity documents
Nothing is asked at sign-up. The site asks for a username, an email address, an invite code and a password, and that is all it stores about you until one of the following happens.
| What triggers a check | Limit built into the site |
|---|---|
| Deposits credited to your account, added up over the life of the account | $2,000 |
| A single withdrawal request | $1,000 or more |
| An identity document we already hold for you has expired, and you are over either limit above | — |
| Something on the list further down this page needs a human to look at it | case by case |
Those two figures are the site's defaults. The operator can change either of them, or switch the check off entirely, so treat them as the shape of the rule rather than a number that can never move.
Crossing a limit puts your account on a list in the back office for someone to deal with. On its own it does not freeze your account, stop you playing or stop you depositing — but it is the usual reason a withdrawal is held while we ask you for documents.
What we ask for, and what we keep
A request will name some or all of: photo ID, a selfie holding that ID, proof of address, and source of funds (see below). You are given a deadline — the site's default is 30 days, and it can be set anywhere from 1 to 90 days.
Two honest details about how this actually works:
- Requests only come from support. There is no page in your account where documents are uploaded. A genuine request comes from support@dicexo.com. If you are not certain a message is genuine, do not reply to it: email that address yourself and ask. No genuine request will ever ask for your password, your wallet's seed phrase or your private keys.
- No copies of your documents are stored on the site. What the back office records is: your full name, date of birth, country, the type of document, the last four characters of its number, its expiry date, how it was checked, who checked it, the date, and any notes. If a check does not pass, the reason is recorded too. Because there is no upload page, the actual photos or files stay in the mailbox you sent them to. That is outside the site, so nothing here stores them, shows them or deletes them — only the operator has them.
Internally a check is recorded at one of four levels: none, basic (details taken but no document checked), verified, or enhanced. Only verified and enhanced count as a completed identity check.
Age. The minimum age to hold an account is 18. The back office will not record a completed identity check for a date of birth that makes the player younger than that — instead the account is closed. There is no age question and no age gate when you sign up, so in practice age is only established if and when a check happens.
What happens while a check is open
The usual measure is a hold on withdrawals. When one is on, a new withdrawal request is refused with:
"Withdrawals are on hold for this account while we complete a review — contact support."
What that does and does not mean:
- It blocks new withdrawal requests only. You can still sign in, play, deposit and swap.
- A request you already have in the queue is not cancelled by it, though a single request can also be put on hold on its own, which stops it being paid until it is released.
- Coins from a pending request were already taken out of your balance when you submitted it. They stay held until the request is paid or rejected — a rejection puts them back.
- The wording is deliberately the same whatever the reason, and your account screen does not show that a hold is on. You find out when you try to withdraw. That is not much help to you, and it is the honest description of how it behaves — asking support is the only way to learn more.
- Internally, a hold or a rejection is filed under one of a fixed set of reasons: needs verification, suspicious activity, waiting on player, network issue, wrong address or network, verification not completed, bonus abuse or terms breach, duplicate request, player asked to cancel, other. These notes are internal and are not shown to you.
- A hold stays on until the review behind it is finished, and a document request keeps it on until the documents arrive and have been looked at. There is no fixed period and no automatic expiry. If you have been waiting longer than you expected, email support@dicexo.com and ask where it stands.
The automatic checks that can flag an account
The site runs automatic checks for patterns associated with fraud, account takeover, bonus abuse and money laundering. A match flags the account for review — you are not told, and a flag by itself is not a decision about you. None of these checks looks at whether you are winning. Some rely on the sign-in history the site keeps; the Privacy page covers what that is and how long it is kept.
Sanctioned addresses
DiceXo keeps a list of wallet addresses and transaction hashes that must not be paid or credited. If you request a withdrawal to an address on that list, the request is refused before a single coin leaves your balance, the account is flagged, and withdrawals are put on hold. While such a flag is open, no payout is made and no deposit is credited to that account until it has been reviewed. Adding an address to the list also re-checks past payments for it.
If an address of yours is on the list and you think that is wrong, email support@dicexo.com and it will be looked at again.
Source of funds
Occasionally we may ask where the money you are playing with came from — for example salary, savings, a business, or crypto you have held for a while. It is one of the four things a document request can ask for, and it usually comes up alongside a large or unusual deposit rather than on its own.
You do not have to answer, but a withdrawal can stay on hold while the question is open, and an unanswered request can end in the account being closed. There is no form and no list of acceptable answers: a plain explanation, sent to support@dicexo.com, is what is being asked for.
When money can be refused
Deposits
You send coins to the address shown in your wallet, and the amount that actually arrived is credited once the deposit is confirmed. A deposit can be turned down. When it is, your history shows:
"USDT · Tron (TRC-20) — not credited — contact support if you think this is wrong" — with the name of the coin and network you used in front of it.
The reason is recorded internally and is not shown to you. A deposit is refused, for example, when:
- A payment already credited to another account, or one of DiceXo's own payouts, is refused.
- Deposits can be paused for a single coin or across the whole site, and deposits can be switched off on one account — which shows as "This isn't available on your account right now — contact support."
- A single credit worth more than $5,000,000 is refused outright and has to be handled another way.
Coins arrive in our wallet whether or not the claim is later credited, so this matters. That money is not lost. If it happens to you, email support@dicexo.com with the transaction hash and we will work it out with you.
Withdrawals
Every payout is reviewed before it is sent, and the on-chain hash is recorded against your request. A request is refused before it is even created if the amount is below the $5.00 minimum, if the address does not match the coin and network you picked, if you paste one of DiceXo's own deposit addresses, if your account has two-factor on and no valid code is given, if the 1× wagering rule is still open, or if a hold or an account restriction is in place.
After review, a request is either paid or rejected. A rejected withdrawal is refunded automatically — the held coins go back into your balance and the history row reads "Rejected — the coins were returned to your balance." Again, the reason behind the decision is internal.
There is no committed turnaround time for deposits or withdrawals. If you have been waiting longer than you expected, email support@dicexo.com with your username and the transaction hash.
More than one account
One person running several accounts is a common way to abuse bonuses and to move money around, and the site checks for linked accounts. The rule itself is in section 3 of the Terms of Service, and it is one account per person — not per household and not per device. Section 15 of the Terms sets out what we can do about a breach, including voiding a reward that a second account earned.
If an account is suspended or closed
An account can be suspended or closed after a review. Both show the same message when you try to sign in — "This account is suspended — contact support" — and any open session stops working on its next request.
Closing an account does not pay out or remove the balance in it; the money stays recorded on the account, and paying it out is handled through support. The balance is not forfeited — it stays yours, and you email support with an address to have it sent to you, as section 17 of the Terms sets out. Withdrawing before you ask for an account to be closed is simply faster.
If you think we got it wrong
Ask us. We will tell you what we can — but you should know in advance that the internal reason behind a hold, a rejection or a closure is recorded for our own records and is not routinely shared.
Email support@dicexo.com with your username, what you were trying to do, the exact message you saw and — for anything about money — the coin, the amount and the transaction hash. It is read and decided by the operator.
What these checks record about you
Running these checks means keeping records: your sign-in history with IP addresses and a device fingerprint, the addresses and transaction hashes on your deposits and withdrawals, the internal notes on any review, and — if you are ever verified — the identity fields listed earlier. If the operator has alerts switched on, a withdrawal request or a large deposit can also send a short message containing your username and the amount to the operator's own Telegram. The Privacy page covers all of this in full, including who can see it.
The site has no automatic deletion for most of these records, so they are kept while your account is open and for as long as they are needed afterwards. There is no self-service export and no self-service deletion: to ask what is held about you, or to ask for a correction or a deletion, email support@dicexo.com. The Privacy page explains what can be removed and what cannot.
Changes to this page
If the limits, the checks or the rules above change, this page will be updated and the date at the top will change with it. This page describes how DiceXo works today; it is not legal or financial advice, and it does not replace the Terms.